Return & Refunds
At Urban Home Living, we provide a 7-days return should you are not satisfied with our product. Do note that any return request will have to be submitted to us within 7 days from date of receiving the products. We reserve the right to reject any return request not submitted within the time frame.
To proceed with the return:
- Please drop us an email at firstname.lastname@example.org with your request. Do include the following details in your email:
- Order Number
- Item to be returned
- Reason for return
- Please ensure that the item is in its original packaging and in new unused condition. NOTE: We reserve the right to reject any returns if the item does not meet this criteria.
We will follow up with an email within 48 hours on further details for the return.
Do note that any fees incurred for shipment of item back to us will be borne by customer. Refunds will be processed within 3-5 working days in store credits upon receival of item by our logistics team.
Urban Home Living (Urban Home Pte. Ltd.) reserves the final right to interpret and amend the returns & refund policy herein.
Effective from 01/01/2021